Accessibility statement for the VCA New Car Fuel Consumption Website

This page was last updated on 28th September 2020

The database and search tools that allow users to search for information on New Cars is managed by the Vehicle Certification Agency (VCA). VCA is committed and is actively working to ensure that the tools on this site are usable and accessible to the widest possible audience, regardless of disability, capability or technology. We want as many people as possible to be able to use the tools on this site. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • Resize text using the tools at the top the screen without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

Help with accessible techniques and technologies

For information on how to optimise your website user experience see:

RNID Typetalk service – for people with communication difficulties

Please note that to make use of the RNID Typetalk service, please prefix any of the numbers shown on this site with 18001.

Once the call is answered by a member of our team, a Typetalk Operator will join the line to relay the call. You will then be able to type or speak your end of the conversation to the Typetalk Operator who will speak your part of the conversation and type back to you exactly what is being said. For more information on the RNID Typetalk Relay and Text Direct services, please follow this link: http://www.rnid-typetalk.org.uk/  (opens in a new browser window).

AbilityNet has advice on making your device easier to use if you have a disability.

Additionally, most browsers have a help feature that allows changes to be made to improve accessibility. For Internet Explorer for example, go to https://support.microsoft.com/en-gb/help/17456

What to do if you can’t access parts of this website

The current and past (archive) versions of the database are available to download as CSV files. Please go to the downloads area.

If you need some of the data available on this website in a different format – such as accessible PDF, large print, easy read, audio recording or braille; or if you have any questions or suggestions regarding the accessibility or usability of this website, then please contact us using one of the options below.

Email: fuel@vca.gov.uk

Telephone: 0300 330 5797 and choose option 3 then option 1. Please note that VCA’s normal opening hours for UK offices are 8.30am to 5.00pm Monday to Thursday and 8.30am to 4.00pm on Fridays.

Headquarters address:

VCA
1 The Eastgate Office Centre
Eastgate Road
Bristol
BS5 6XX

Please note that due to the number of columns and the volume of individual entries, it is not possible to produce a hard copy of the entire database. We will however consider any request you make for part of the data and aim to respond within 5 days.

Help with downloads

The database and web tools allow users to download information in two formats:

Adobe Acrobat files

PDF files – created using Adobe Acrobat – retain the formatting of the printed version of a document in an easy to download, single file. To view PDF files you need the Adobe Acrobat Reader, the latest version can be freely downloaded. We also encourage existing Adobe Acrobat Reader users to download the most current version available for enhanced accessibility features.

Click here to go to the Adobe site and download reader

Viewers with visual difficulties may also find it useful to investigate services provided to improve the accessibility of Acrobat documents.

CSV files

Comma Separated Values (CSV) files present data in a tabular format. CSV files can be used with most any spreadsheet program, such as Microsoft Excel or Google Spreadsheets.

If you are a Windows user who does not have Microsoft Excel, the Excel 97/2000 Viewer will allow you to view Excel and CSV files.

Google also provide a free to use spreadsheet application.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (page opens in a new browser window).

  • Freephone Telephone 0808 800 0082
  • Text phone 0808 800 0084

Technical information about this website’s accessibility

The Vehicle Certification Agency is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content on the website is mainly presented in XHTML. For data downloads, CSV format is used; and for text downloads, PDF formatted documents have been created.

Testing has indicated that content will meet the WCAG version 2.0 AAstandard. Additionally, all PDF files will be compliant.  We are aware however, that this site may not work with certain assisted reader technologies. If therefore, you experience any difficulties then please contact us – webmaster@vca.gov.uk

Content that’s not within the scope of the accessibility regulations

Historic data in PDF format first published before 23 September 2018.

This statement was prepared on 9th August 2020. It was last updated on 21st August 2020.