This page was last updated on 5th March 2020

This website is owned by the Vehicle Certification Agency (VCA). VCA is committed and actively working to ensure that this website is usable and accessible to the widest possible audience, regardless of disability, capability or technology. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • Resize text using the tools at the top the screen without the text spilling off the screen (see
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Where possible, we have also made the website text as simple as possible to understand and use although we know that some parts of this website aren’t fully accessible:

  • the text won’t reflow in a single column when you change the size of the browser window
  • you can’t modify the line height or spacing of text
  • you can’t skip to the main content when using a screen reader

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF (all PDF files should already be accessible), large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 days.

If you can’t view the map on our ‘contact us’ page, call or email us for directions.

Help with accessible techniques and technologies

For information on how to optimise your website user experience see:

RNID Typetalk service – for people with communication difficulties

Please note that to make use of the RNID Typetalk service, please prefix any of the numbers shown on this site with 18001.

Once the call is answered by a member of our team, a Typetalk Operator will join the line to relay the call. You will then be able to type or speak your end of the conversation to the Typetalk Operator who will speak your part of the conversation and type back to you exactly what is being said. For more information on the RNID Typetalk Relay and Text Direct services, please follow this link:  (opens in a new browser window)..

Contacting us

If you have any questions or suggestions regarding the accessibility of this website, or if you have difficulty using any part of it, please contact us.

1 The Eastgate Office Centre
Eastgate Road

Help with downloads

Adobe Acrobat

PDF files – created using Adobe Acrobat – retain the formatting of the printed version of a document in an easy to download, single file. To view PDF files you need the Adobe Acrobat Reader, the latest version can be freely downloaded. We also encourage existing Adobe Acrobat Reader users to download the most current version available for enhanced accessibility features.

Click here to go to the Adobe site and download reader.

Viewers with visual difficulties may also find it useful to investigate services provided to improve the accessibility of Acrobat documents.

Further help

If you have any difficulties accessing any downloadable files on this website please send an email to us: Please provide your contact details along with the name and web address of the relevant file, and we will get back to you as soon as possible.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (page opens in a new browser window).

  • Freephone Telephone 0808 800 0082
  • Text phone 0808 800 0084

Technical information about this website’s accessibility

The Vehicle Certification Agency is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

The site is content rich and built on Classic ASP which is now considered an outdated technology. The language is not compatible with definitions for accessibility as set out in WCAG 2.1, so consequently, carrying out automated checks has proved difficult. While a good deal of the content will meet the required standard, we are aware that this will not always be the case with certain assisted reader technologies.

The content on the website is mainly presented in XHTML and PDF formats. From time to time other document formats may be used such as Microsoft Office products – PowerPoint and Excel for example. Additionally, the site contains some foreign language content.

Where content is presented that is not fully accessible, every reasonable effort will be taken to:

  • follow the accessible authoring techniques for propriety formats
  • provide alternative accessible versions
  • provide contact details for the supply of alternative non-web formats

Non compliance with the accessibility regulations

Please see above. There are a number of areas we are aware of the where improvements are required including but not limited to:

  • 1.3.4 Orientation
  • 1.4.10 Reflow
  • 1.4.11 Non-text Contrast

An all new replacement website is currently being designed that will overcome all of these issues. The new site will be launched in early 2020.

Disproportionate burden

As this site is in the process of being entirely rebuilt, there are no errors that fall within this category.

Content that’s not within the scope of the accessibility regulations

None identified.

How we tested this website

We tested compatibility on our main website platform: during January/February 2020.

What we’re doing to improve accessibility

We have worked with our developer to ensure that the new site is fully compliant with WCAG 2.1.