Accessibility statement for the VCA Corporate Website
This website is run by the Vehicle Certification Agency (VCA). VCA is committed and actively working to ensure that this website is usable and accessible to the widest possible audience, regardless of disability, capability or technology. We want as many people as possible to be able to use this website. For example, that means you should be able to:
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
Where possible, we have also made the website text as simple as possible to understand and use although we know that some parts of this website aren’t fully accessible:
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF (all PDF files should already be accessible), large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 5 days.
If you can’t view the map on our ‘contact us’ page, call or email us for directions.
Help with accessible techniques and technologies
For information on how to optimise your website user experience see:
RNID Typetalk service - for people with communication difficulties
Please note that to make use of the RNID Typetalk service, please prefix any of the numbers shown on this site with 18001.
Once the call is answered by a member of our team, a Typetalk Operator will join the line to relay the call. You will then be able to type or speak your end of the conversation to the Typetalk Operator who will speak your part of the conversation and type back to you exactly what is being said. For more information on the RNID Typetalk Relay and Text Direct services, please follow this link: http://www.rnid-typetalk.org.uk/ (opens in a new browser window)..
If you have any questions or suggestions regarding the accessibility of this website, or if you have difficulty using any part of it, please contact us.
Help with downloads
PDF files - created using Adobe Acrobat - retain the formatting of the printed version of a document in an easy to download, single file. To view PDF files you need the Adobe Acrobat Reader, the latest version can be freely downloaded. We also encourage existing Adobe Acrobat Reader users to download the most current version available for enhanced accessibility features.
Click on the icon to go to the Adobe site and download reader
Viewers with visual difficulties may also find it useful to investigate services provided to improve the accessibility of Acrobat documents.
If you have any difficulties accessing any downloadable files on this website please send an email to us: email@example.com. Please provide your contact details along with the name and web address of the relevant file, and we will get back to you as soon as possible.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (page opens in a new browser window).
Technical information about this website’s accessibility
The Vehicle Certification Agency is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
The site is content rich and built on Classic ASP which is now considered an outdated technology. The language is not compatible with definitions for accessibility as set out in WCAG 2.1, so consequently, carrying out automated checks has proved difficult. While a good deal of the content will meet the required standard, we are aware that this will not always be the case with certain assisted reader technologies.
The content on the website is mainly presented in XHTML and PDF formats. From time to time other document formats may be used such as Microsoft Office products - PowerPoint and Excel for example. Additionally, the site contains some foreign language content.
Where content is presented that is not fully accessible, every reasonable effort will be taken to:
Non compliance with the accessibility regulations
Please see above. There are a number of areas we are aware of the where improvements are required including but not limited to:
An all new replacement website is currently being designed that will overcome all of these issues. The new site will be launched in early 2020.
As this site is in the process of being entirely rebuilt, there are no errors that fall within this category.
Content that’s not within the scope of the accessibility regulations
How we tested this website
This is an older website that was last tested for compatibility in October 2018. The testing that was carried out was limited given the known issues with Classic ASP as previously mentioned.
We tested compatibility on our main website platform: https://www.vehicle-certification-agency.gov.uk
What we’re doing to improve accessibility
We will be working with designers to ensure that the new site is fully compliant with WCAG 2.1. in early 2020
This statement was prepared on 29th August 2019. It was last updated on 29th August 2019.
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