Vehicle Certification Agency - Home Page VCA Offices  

Home Page > Accessibility > VCA's online accessibility statement

VCA's online accessibility statement

Commitment to accessibility

VCA is committed and actively working to ensure that this website is usable and accessible to the widest possible audience, regardless of disability, capability or technology.

Guidelines and standards

VCA continuously takes all reasonable steps to ensure that online content complies with world best practice web and accessibility guidelines and standards, including:

VCA also takes all reasonable steps to ensure that this website is as accessible as possible across the most common operating systems, internet-enabled hardware and web browsers currently available on the market.

Conformance with these guidelines and standards help make this website more accessible and user friendly for all people.


This website contains a large volume of content in mainly XHTML and PDF formats. From time to time other document formats may be used such as Microsoft Office products - PowerPoint and Excel for example. Additionally, the site may contain some foreign language content.

Where content is presented that is not fully accessible, every reasonable effort will be taken to:

  • follow the accessible authoring techniques for propriety formats
  • provide alternative accessible versions
  • provide contact details for the supply of alternative non-web formats

Help with accessible techniques and technologies

For information on how to optimise your website user experience see:

RNID Typetalk service - for people with communication difficulties

Please note that to make use of the RNID Typetalk service, please prefix any of the numbers shown on this site with 18001.

Once the call is answered by a member of our team, a Typetalk Operator will join the line to relay the call. You will then be able to type or speak your end of the conversation to the Typetalk Operator who will speak your part of the conversation and type back to you exactly what is being said. For more information on the RNID Typetalk Relay and Text Direct services, please follow this link: (opens in a new browser window).

Contacting us

If you have any questions or suggestions regarding the accessibility of this website, or if you have difficulty using any part of it, please contact us.

Help with downloads

Adobe Acrobat

PDF files - created using Adobe Acrobat - retain the formatting of the printed version of a document in an easy to download, single file. To view PDF files you need the Adobe Acrobat Reader, the latest version can be freely downloaded. We also encourage existing Adobe Acrobat Reader users to download the most current version available for enhanced accessibility features.

Click on the icon to go to the Adobe site and download reader

Link to Adobe Reader download page

Viewers with visual difficulties may also find it useful to investigate services provided to improve the accessibility of Acrobat documents.


If you are a Windows user who does not have Microsoft Excel, the Excel 97/2000 Viewer will allow you to view Excel files.


If you are a Windows user who does not have Microsoft PowerPoint, the Power Point Viewer 97 will allow you to view PowerPoint files.

Further help

If you have any difficulties accessing any downloadable files on this website please send an email to us: Please provide your contact details along with the name and web address of the relevant file, and we will get back to you as soon as possible.