We’re improving how you access VCA online services
Over the coming weeks, we will be improving how customers sign in to VCA digital services.
We are introducing a single, secure customer login that will allow you to access multiple VCA services using one set of credentials. This includes services such as Type Approval and Electronic Certificates of Conformity (eCoC), with more to be added in future.
This change will make it easier to manage your account, reduce the need for multiple logins, and improve the security of our online services.
No action is required at this time.
We will contact customers directly with clear instructions before the change takes place.
Migration information
When the migration begins, we will email customers directly to confirm when the change is being implemented and explain any action required to activate the new VCA login.
What users will need to do
- You will receive an email with instructions on how to sign in to the new system
- When signing in for the first time, you will be asked to set a password
- Once completed, you can continue using VCA services as normal
What hasn’t changed
- Existing applications and account data will remain the same
- There is no change to how services operate
This improvement will help keep your account secure and support VCA in delivering more joined-up digital services in future.